Privacy Policy
1. Introduction
At iluvenvy.com, we are steadfast in our commitment to safeguarding the privacy and personal data of our users. Recognizing the fundamental importance of privacy in the digital age, we implement stringent measures to ensure that all data collected and processed through our website and services is treated in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines the nature, purpose, and legal bases of our data processing activities, and reinforces our dedication to transparency, accountability, and your privacy rights.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through your interaction with iluvenvy.com, whether via web browsing, purchasing, contacting support, or subscribing to our communications. iluvenvy.com, operated by its respective legal entity, acts as the Data Controller under GDPR and analogous parties under CCPA jurisdictions. As such, we determine the purposes and means of processing your personal data.
3. Categories of Data Processed
We may collect and process the following categories of personal data:
– Usage Data: Information about your interactions with iluvenvy.com, including browser type, IP address, timestamps, session durations, page views, and referring URLs.
– Account Data: Data provided at registration or purchase, such as full name, billing and shipping address, email address, and phone number.
– Profile Data: Information relating to your preferences, wish lists, prior purchases, feedback, and on-site behavior patterns.
– Communication Data: Records of your correspondence with us, including support requests, contact form submissions, emails, and interaction logs.
– Technical Data: Device identifiers, system configuration details, operating system, screen resolution, language settings, and mobile identifiers (if applicable).
– Transaction Data: Payment details (processed by third-party payment gateways), purchase history, transaction timestamps, and delivery tracking data.
– Preference Data: Marketing preferences, opt-in/out choices, communication channels, and product interest profiles.
4. Legal Bases for Processing
We process your personal data only when legally permitted to do so, under the following legal bases:
– Consent: For marketing communications, personalized content, non-essential cookies, and where required by law.
– Contractual Necessity: To fulfill our obligations in providing goods and services, including processing payments and delivering products.
– Legal Obligation: When compliance with tax, legal, and regulatory obligations necessitates processing of your data.
– Legitimate Interests: To monitor site integrity, optimize our platform, prevent fraud, improve user experience, and maintain security, provided these interests are not overridden by your fundamental rights and freedoms.
5. Your Rights
Under applicable data protection laws, you have the following rights concerning your personal data:
– Right to Access: You can request details of the personal data we hold about you.
– Right to Rectification: You have the right to correct inaccurate or incomplete personal data.
– Right to Erasure: You may request deletion of your personal data, where statutorily permissible.
– Right to Restriction: You can request the limitation of processing of your data under qualifying circumstances.
– Right to Data Portability: When processing is based on consent or contract, you may request a copy of your data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, contact us at [email protected]. We will evaluate and respond to your requests in accordance with applicable laws.
6. Security Measures
We employ comprehensive technical and organizational measures to ensure the confidentiality, integrity, and availability of your personal data. These measures include continuous encryption protocols, controlled access permissions, secure server infrastructures, firewalls, periodic internal security audits, staff training programs, and regular data backups. We also instruct all team members to handle personal data with the utmost care and discretion.
7. International Transfers
Your personal data may be transferred to, and maintained on, servers located outside your jurisdiction, including countries that may not offer the same level of data protection. In such instances, we utilize Standard Contractual Clauses approved by the European Commission, suffice with GDPR safeguards, or rely on recognized frameworks for legal transfer to ensure continued protection of your data.
8. Data Retention
We retain personal data only for as long as is necessary to fulfill the purposes outlined in this policy, subject to legal, contractual, or legitimate business requirements:
– Usage and Technical Data: Retained for up to 12 months for analytics performance.
– Account and Profile Data: Retained for as long as the account remains active, and up to 6 years afterward for archival and compliance purposes.
– Transaction and Communication Data: Retained for a minimum of 7 years to comply with financial and legal recordkeeping obligations.
– Marketing and Preference Data: Retained indefinitely unless you exercise your right to withdraw consent.
Once retention periods expire or data becomes no longer necessary, it is securely deleted or anonymized.
9. Cookie Policy
iluvenvy.com uses cookies and similar tracking technologies to enhance the browsing experience, support essential site operations, and facilitate analytics. The categories of cookies include:
– Essential Cookies: Required for basic site functionality, such as secure login, cart retention, and session management.
– Functional Cookies: Enable enhanced user features such as remembering your language or location preferences.
– Performance/Analytics Cookies: Provide anonymized data related to user interaction, page performance, and diagnostics, aiding in optimizing user experience.
– Targeting/Marketing Cookies: Used to deliver relevant advertisements and track marketing campaign effectiveness, when consent is provided.
10. Cookie Management and Compliance
You have full control over cookie permissions. Upon visiting iluvenvy.com, you will be prompted to set your cookie preferences via our dedicated consent management tool, in accordance with GDPR and CCPA requirements. You may modify or withdraw your consent at any time through the cookie settings accessible in your browser or via our site’s footer.
If you are a California resident, you may further exercise your rights under CCPA by accessing the “Do Not Sell or Share My Personal Information” portal, where applicable.
11. Children’s Privacy Protection
iluvenvy.com does not knowingly collect, solicit, or process personal information from children under the age of 13. If we become aware that we have unintentionally collected personal data from a child, we will take immediate steps to delete such information from our records. Parents or legal guardians who believe their child’s personal information has been provided to us without consent should contact us promptly at [email protected].
12. Policy Updates and Notifications
We reserve the right to update or revise this Privacy Policy at our discretion. Changes will be published on iluvenvy.com and, where appropriate, brought to your attention via email or other communication channels. We recommend periodically reviewing this page to stay informed about how we are protecting your data.
13. Contact
If you have any questions, concerns, or requests related to this Privacy Policy or our data protection practices, please contact us at:
Email: [email protected]
We are committed to promptly addressing all privacy-related inquiries and ensuring your rights are respected in full accordance with GDPR, CCPA, and other applicable privacy regulations.
This Privacy Policy reflects our firm adherence to global data protection standards. By engaging with iluvenvy.com, you acknowledge and agree to the practices described herein. For any further clarifications or concerns, our privacy team is always available at [email protected].